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Technical support

Technical support

Airbus' helicopter division provides several levels of technical support and resources to ensure the appropriate response to each query or expectation:

  • Technical assistance
  • Technical expertise
  • Technical publications
  • Continuing airworthiness management services
  • FlyScan
  • 24/7 technical support hotline

All technical requests can be placed online via the eRequests tool on Keycopter  and tracked online via the Technical Request Management tool.

Technical assistance

Airbus has a team of more than 150 skilled and qualified helicopter technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.

During the first months of a new rotorcraft’s operation, Airbus’ technical representatives assist customer teams to perform:

Troubleshooting and fine-tuning of mechanics, avionics, structures, equipment and hydraulics

  • Optional equipment installation
  • On-the-job training
  • Consulting
  • Maintenance

In addition, these technical experts work with Airbus’ design office and are responsible for analyzing in-service incidents and responding to complex technical questions.

 

Technical expertise

Reach out to one of our Technical Experts, located around the globe in one of our four technical support hubs.

Our teams of Technical Experts are specialized in each Airbus helicopters product and platform. In case your Technical Representative is not available or unknown, our Technical Experts are available to assist you in any technical need and query. 

Contact a technical expert

Technical publications

Airbus provides customers with complete and accurate technical information to ensure the safe and cost-effective operation of their rotorcraft.

The primary publications provided are airworthiness manuals, maintenance manuals, and procurement and identification manuals (parts and tools catalog).These publications cover standard and customized helicopter installations as well as optional equipment.

Technical publications are provided in several formats: paper, PDF, and interactive electronic technical publications – which includes advanced functions such as hyperlinks, search engines and the possibility to customise documentation.

 

All of Airbus’ helicopter technical publications are available on Keycopter via eTechpub and its O.R.I.O.N. interactive viewer. This tool ensures that customers’ technical documentation always is up to date, downloadable and accessible – with 3D illustrations included for some complex tasks. O.R.I.O.N. is accessible from any browser and on tablets through eTechPub Mobile services.

Contact a technical expert

Customers require immediate access to operational and maintenance directives to keep their rotorcraft flying and to support flight safety.

All the latest directives – such as alert service bulletins (ASBs), service bulletins (SBs) and safety information notices (SINs) – are published in real time on Airbus Helicopters’ T.I.P.I. portal (Technical Information Publication on Internet).

The T.I.P.I. app also is available for download on iTunes and Google Play.

Register for this service by clicking the link below, then "inscription."

Visit the T.I.P.I website

The HPilot Club is a community of licensed aviation professionals such as technicians and pilots. Members are able to address technical data and documentation issues via the new Tech Data forum. This platform is a valuable resource for technicians and pilots where they can share information, tips and address any issues encountered with technical documentation directly with Airbus teams. Visit the HPilot Club website for more information and to register for membership.

Visit the H Pilot Club

Continuing airworthiness management services

From major tourist destinations to the busy airspace over cities, the single-engine H130 is in widespread use with sightseeing services, charter operators, and law enforcement agencies, among others.

Airbus’ Continuing Airworthiness Management (CAM) services provide highly-effective safety and airworthiness management for helicopters operating worldwide.

Through this offering, Airbus monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct its focus on operations. Among the key benefits of these services are increased fleet availability, optimised maintenance operations and secured aircraft value.

The CAM services are developed under worldwide aeronautics safety standards and are accessible to any aircraft and all customers – be they civil or military operators, or financial institutions. They support fleet enrollment either from “as built/delivered” or “as maintained” configurations.

This offering can be tailored to meet customer requirements, including the following:

  • Consulting and training module: this service covers specific organisation, process and technical assessments (up to helicopter airworthiness review), with final recommendations and training/on-the-job-training program solutions
  • CAM implementation module: this service provides referential initialisation, aircraft data loading, gathering and cleaning. It can also include the implementation of a maintenance information system
  • CAM service module: performance of Continuing Airworthiness Management under partial or full delegation of CAM activities 

FlyScan

The new Airbus helicopters comprehensive range of Health and Usage Monitoring Systems (HUMS) services is comprised of three packages capable of supporting any mission profile or organisation type.

 FlyScan proposes three services:

  • Advise: a tailored service to support a helicopter customer's organisation responsible for HUMS monitoring. Airbus provides proactive feedback and a weekly review of main components
  • Supervise: a service for helicopter customers without a vibration analysis team in their organisation. Airbus manages the various thresholds implemented and closely monitors any event that occurs in the fleet. A simple and regular data transfer is all that is needed for Airbus to perform a thorough analysis of your aircraft records
  • Guard: A service well-adapted to helicopter operators already managing a HUMS system. Airbus brings its expertise to your doorstep, supporting teams to survey their fleets. This package includes a specific HUMS hotline available 24/7, and commits to responding to AOG requests within a few hours

The FlyScan new service packages highly contribute to maximizing your operation's efficiency, increasing both fleet availability and flight safety, while reducing the maintenance burden.

24/7 technical support hotline

Customers requiring immediate technical assistance can reach a technical expert by calling the Airbus Helicopters Customer Service Centres, available 24/7, or by using Keycopter eRequests.

Keycopter eRequests is an interactive, online communication tool for customers requiring immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be placed and then tracked online via this tool.

* Free phone call for the following locations:

Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong-Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, New Zealand, Norway, People’s Republic of China, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom

Free phone call for the United States at +1 800-267-8371

Brochures

HCare Technical Support: FlyScan      
 / 

27 February 2017

HCare Technical Support: FlyScan

Our comprehensive range of HUMS services has been built-up for you.

HCare Technical Support      
 / 

26 February 2017

HCare Technical Support

Night and day, our technical experts accompany more than 3,000 customers worldwide and make sure that our helicopters are used in the most efficient way to handle operational needs.

Read more
HCare Technical Support (leaflet)      
 / 

23 September 2017

HCare Technical Support (leaflet)

We support your operations anytime, anywhere.

HCare Technical Support eTechPub      
 / 

23 February 2017

HCare Technical Support eTechPub

Keep your technical data available every where at anytime.

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